Frequently Asked Questions
Everything you need to know about your custom printing projects.
What file formats do you accept for custom designs?
We accept high-resolution PDF, JPEG, PNG, and AI files. For the best print quality, we recommend a minimum resolution of 300 DPI.
How long does it take to process and ship my order?
Standard processing takes 2-3 business days. Shipping times vary by location, but most orders arrive within 5-7 business days after production is complete.
Can I request a physical proof before my full order is printed?
Yes, we offer physical proofs for a small additional fee. Alternatively, free digital proofs are provided for every order to ensure layout accuracy.
What is your return policy for custom printed items?
Due to the personalized nature of our products, we do not accept returns unless the item is damaged or there is a manufacturing defect. Please contact support within 48 hours of delivery if there is an issue.
Do you offer bulk discounts for large organizations?
Absolutely. We offer tiered pricing for large volume orders. Please contact our corporate sales team for a custom quote on orders exceeding 500 units.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.